Class Session

Class: Administration Essentials for New Administrators (EE or UE)
Begins: 3/20/2012  at  8:30 am Eastern Time (US)
Ends: 3/23/2012  at  5:00 pm Eastern Time (US)
Instructor: Charlie Sharp
Location: 25 Burlington Mall Rd 2nd Floor
Burlington, MA 01803 US
Status: Delivered
Price: $3,750

Class Full

Administration Essentials for New Administrators (EE or UE)


This comprehensive hands-on course is a must for all administrators. Administration Essentials is the core training that ensures your success with Salesforce. In this course, you learn best practices on how to set up, configure, and maintain your Salesforce sales, support, and marketing functionality. For maximum benefit, we recommend administrators take this course before starting a Salesforce deployment or when taking over an existing deployment.

Note: You can take this course either in person or via our virtual classroom. Participants can save travel expenses and time away from the office by taking the class virtually. Both formats provide demonstrations, hands-on exercises, and personal attention from the instructor as well as interaction with your peers. For the virtual class, all you need is a Web browser and a telephone to watch, listen, and get hands-on experience with the application.

Who should take this course?
Administration Essentials is designed for new system administrators
responsible for the setup, configuration, and maintenance of their
organizations’ Salesforce applications. Other groups that benefit from
this course include power users, sales operations, and IT managers. Note
that administrators of Salesforce CRM Professional Edition should take
Administration Essentials (Professional Edition) (ADM202).

A solid understanding of basic Salesforce concepts and functionality. Completion of the following online courses is mandatory:

  • Getting Started with Salesforce CRM Navigation
  • Getting Started with Salesforce CRM Sales
What you will learn
When you complete this course, you’ll be able to:
  • Customize your application, including page layouts, fields, tabs, and business processes
  • Create a secure Salesforce environment
  • Maintain and import clean data
  • Create high-value reports and dashboards
  • Use the specialized features of the Sales and Service Clouds, the Console, and the AppExchange
Classroom - 5 days
Virtual - 5 days

ADM201 prepares you to take the Certified Administrator exam. The exam is included in the price of the course.

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